FAQs
Can I change or cancel my order?
Once an order has been placed, we are unable to make modifications. This includes address changes, item changes, or changes to the method of payment. If you have any questions, please reach out to hello@bladeandstitch.com.
What is production time?
We make every effort to get your order out as quick as possible. With that said, we would like to make sure that you are aware custom logo'd apparel can take 10 to 14 business days for production and some specialty brands can take up to 14 to 21 business days.
Orders will not ship until the order is complete. If you have any questions, please reach out to hello@bladeandstitch.com.
How long do orders take to ship?
Orders are typically processed and shipped within 1-10 business days, depending on if the item is in stock. During peak seasons or promotional periods, processing times may vary slightly. All orders are shipped via UPS using standard shipping. If you need your order expedited, please contact us at hello@bladeandstitch.com. We may be able to work with your timeline. We are not responsible for lost, held, or damaged packages.
Where do you ship?
We currently ship to anywhere in the United States.
What’s your return policy?
Returns and exchanges are considered on a case by case basis. Returns are not accepted on custom items. Please contact us directly at hello@bladeandstitch.com. Customers are responsible for return shipping and returns must be made within 14 days of receipt of the item.
Where are your pieces designed and built?
We design all of our pieces in-house in Jupiter, Florida surrounded daily by sun-drenched days and life at the rink.
What size am I?
Please contact us at hello@bladeandstitch.com if you have questions about sizing. Most items are pre-shrunk.